Terms and Conditions

“Agreement” means these Terms & Conditions together with any Proposal, Order Form, Statement of Work, or written variation agreed by both parties.

“Customer” means the entity receiving access to the Lecxa Platform.

“Lecxa Platform” means the Lecxa inventory and warehouse management software, associated modules, APIs, documentation and related services.

“Data” means all information entered, uploaded or supplied by the Customer into the Lecxa Platform.

“Fees” means subscription charges, onboarding fees, development fees, training fees, and any other agreed amounts.

“User” means any individual authorised by the Customer to access the Lecxa Platform.

“Order Form” means the signed document specifying the plan, pricing, term, and commercial details.

“Proposal” means any project outline, scope, or pricing document referenced in the Order Form.

2.1 Lecxa will provide the Customer with access to the Lecxa Platform in accordance with the subscription plan selected in the Order Form.

2.2 Additional services such as onboarding, training, integrations or custom development will be provided as outlined in the Proposal or any separate Statement of Work.

2.3 Features, limits, modules and integrations available to the Customer are those associated with the selected subscription plan unless otherwise agreed.

3.1 The subscription begins on the go-live date specified in the Order Form.

3.2 Minimum commitment periods may apply and will be stated in the Order Form or Proposal.

3.3 After any minimum term, the subscription renews month-to-month unless cancelled with 30 days’ written notice.

3.4 Lecxa may update pricing upon renewal, following the process stated in the Proposal or with 30 days’ notice.

4.1 Lecxa grants the Customer a non-exclusive, non-transferable, revocable licence to access and use the Lecxa Platform during the term of this Agreement.

4.2 The Customer must not:

(a) sublicense, resell or provide access to unauthorised parties;

(b) reverse-engineer, decompile or attempt to extract source code;

(c) exceed user limits or misuse the platform outside intended use;

(d) interfere with or attempt to bypass system security;

(e) use the platform to process unlawful or infringing material.

The Customer agrees to:

6.1 The Customer retains full ownership of all Data.

6.2 Lecxa may access the Data only for the purpose of providing services, support, analytics, troubleshooting or improving the Lecxa Platform.

6.3 Upon termination, Lecxa will provide a full export of Customer Data (CSV or equivalent) within 30 days upon written request.

6.4 Lecxa stores Data in secure cloud infrastructure using industry-standard security practices.

7.1 The Lecxa Platform may integrate with third-party services such as Shopify, Xero and Stripe

7.2 Lecxa is not responsible for:

7.3 Lecxa will use reasonable efforts to maintain integration compatibility.

8.1 Standard support hours: Mon–Fri, 9:00am–5:00pm AEST, excluding public holidays.

8.2 Target response time: 1–2 business days for standard issues.

8.3 Critical issues will be prioritised on a best-endeavours basis.

8.4 Lecxa does not guarantee uninterrupted uptime, performance levels or availability.

8.5 No service credits, penalties or financial remedies apply for downtime or delayed support.

9.1 Fees are exclusive of GST unless stated otherwise.

9.2 Subscription Fees are invoiced monthly in advance and payable within the timeframe specified on the invoice.

9.3 Custom development, training, travel and integrations are billed separately and may have shorter payment terms.

9.4 Lecxa may suspend access if payment remains unpaid for 14 days after the due date, following reasonable notice.

9.5 Suspensions do not cancel or waive any Fees due.

10.1 Any custom development will be scoped and approved separately.

10.2 Time estimates are indicative only and may vary depending on complexity.

10.3 All custom features, integrations or enhancements remain Lecxa’s intellectual property.

10.4 Fees for custom development are invoiced on completion unless otherwise agreed.

11.1 Lecxa retains all intellectual property rights in the Lecxa Platform, including improvements, updates, documentation and developed features.

11.2 The Customer is granted a limited licence to use these features during the term of this Agreement.

11.3 Nothing in this Agreement transfers ownership of any Lecxa intellectual property.

12.1 “Confidential Information” includes all commercially sensitive information provided by one party to the other, including Data, pricing, system architecture, business processes and product plans.

12.2 Each party must keep the other’s Confidential Information strictly confidential and not disclose it except where legally required.

12.3 Confidentiality obligations survive termination for 2 years.

13.1 Lecxa will use reasonable commercial effort to ensure the platform operates as intended.

13.2 The Customer acknowledges that:

13.3 Except as required by the Australian Consumer Law, Lecxa provides the platform “as-is” and excludes all implied warranties.

14.1 To the maximum extent permitted by law, Lecxa’s total liability for any claim relating to this Agreement is limited to the total Fees paid by the Customer in the 3 months preceding the event giving rise to the claim.

14.2 Lecxa is not liable for indirect or consequential loss, including:

14.3 Nothing in this Agreement limits rights that cannot be excluded under the Australian Consumer Law.

The Customer indemnifies Lecxa against all claims, losses or damages arising from:

16.1 Lecxa may temporarily suspend access for non-payment, security risks or misuse.

16.2 Either party may terminate this Agreement for material breach if not remedied within 30 days of written notice.

16.3 Early cancellation fees apply if the Customer terminates during a minimum term.

16.4 On termination:

17.1 The Customer may not assign this Agreement without Lecxa’s written consent.

17.2 Lecxa may assign this Agreement as part of a merger, acquisition, or corporate restructure.

Notices must be delivered to the contact details listed in the Order Form by email or registered post.

If any provision of this Agreement is unenforceable, the remaining provisions remain in full force.

This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

These Terms & Conditions, together with any Proposal, Order Form or agreed addendums, form the entire agreement between the parties and supersede all prior discussions.

“Agreement” means these Terms & Conditions together with any Proposal, Order Form, Statement of Work, or written variation agreed by both parties.

“Lecxa Platform” means the Lecxa inventory and warehouse management software, associated modules, APIs, documentation and related services.

“Customer” means the entity receiving access to the Lecxa Platform.

“Data” means all information entered, uploaded or supplied by the Customer into the Lecxa Platform.

“Fees” means subscription charges, onboarding fees, development fees, training fees, and any other agreed amounts.

“User” means any individual authorised by the Customer to access the Lecxa Platform.

“Order Form” means the signed document specifying the plan, pricing, term, and commercial details.

“Proposal” means any project outline, scope, or pricing document referenced in the Order Form.

2.1 Lecxa will provide the Customer with access to the Lecxa Platform in accordance with the subscription plan selected in the Order Form.

2.2 Additional services such as onboarding, training, integrations or custom development will be provided as outlined in the Proposal or any separate Statement of Work.

2.3 Features, limits, modules and integrations available to the Customer are those associated with the selected subscription plan unless otherwise agreed.

3.1 The subscription begins on the go-live date specified in the Order Form.

3.2 Minimum commitment periods may apply and will be stated in the Order Form or Proposal.

3.3 After any minimum term, the subscription renews month-to-month unless cancelled with 30 days’ written notice.

3.4 Lecxa may update pricing upon renewal, following the process stated in the Proposal or with 30 days’ notice.

4.1 Lecxa grants the Customer a non-exclusive, non-transferable, revocable licence to access and use the Lecxa Platform during the term of this Agreement.

4.2 The Customer must not:

(a) sublicense, resell or provide access to unauthorised parties;

(b) reverse-engineer, decompile or attempt to extract source code;

(c) exceed user limits or misuse the platform outside intended use;

(d) interfere with or attempt to bypass system security;

(e) use the platform to process unlawful or infringing material.

The Customer agrees to:

6.1 The Customer retains full ownership of all Data.

6.2 Lecxa may access the Data only for the purpose of providing services, support, analytics, troubleshooting or improving the Lecxa Platform.

6.3 Upon termination, Lecxa will provide a full export of Customer Data (CSV or equivalent) within 30 days upon written request.

6.4 Lecxa stores Data in secure cloud infrastructure using industry-standard security practices.

7.1 The Lecxa Platform may integrate with third-party services such as Shopify, Xero and Stripe

7.2 Lecxa is not responsible for:

7.3 Lecxa will use reasonable efforts to maintain integration compatibility.

8.1 Standard support hours: Mon–Fri, 9:00am–5:00pm AEST, excluding public holidays.

8.2 Target response time: 1–2 business days for standard issues.

8.3 Critical issues will be prioritised on a best-endeavours basis.

8.4 Lecxa does not guarantee uninterrupted uptime, performance levels or availability.

8.5 No service credits, penalties or financial remedies apply for downtime or delayed support.

9.1 Fees are exclusive of GST unless stated otherwise.

9.2 Subscription Fees are invoiced monthly in advance and payable within the timeframe specified on the invoice.

9.3 Custom development, training, travel and integrations are billed separately and may have shorter payment terms.

9.4 Lecxa may suspend access if payment remains unpaid for 14 days after the due date, following reasonable notice.

9.5 Suspensions do not cancel or waive any Fees due.

10.1 Any custom development will be scoped and approved separately.

10.2 Time estimates are indicative only and may vary depending on complexity.

10.3 All custom features, integrations or enhancements remain Lecxa’s intellectual property.

10.4 Fees for custom development are invoiced on completion unless otherwise agreed.

11.1 Lecxa retains all intellectual property rights in the Lecxa Platform, including improvements, updates, documentation and developed features.

11.2 The Customer is granted a limited licence to use these features during the term of this Agreement.

11.3 Nothing in this Agreement transfers ownership of any Lecxa intellectual property.

12.1 “Confidential Information” includes all commercially sensitive information provided by one party to the other, including Data, pricing, system architecture, business processes and product plans.

12.2 Each party must keep the other’s Confidential Information strictly confidential and not disclose it except where legally required.

12.3 Confidentiality obligations survive termination for 2 years.

13.1 Lecxa will use reasonable commercial effort to ensure the platform operates as intended.

13.2 The Customer acknowledges that:

13.3 Except as required by the Australian Consumer Law, Lecxa provides the platform “as-is” and excludes all implied warranties.

14.1 To the maximum extent permitted by law, Lecxa’s total liability for any claim relating to this Agreement is limited to the total Fees paid by the Customer in the 3 months preceding the event giving rise to the claim.

14.2 Lecxa is not liable for indirect or consequential loss, including:

14.3 Nothing in this Agreement limits rights that cannot be excluded under the Australian Consumer Law.

The Customer indemnifies Lecxa against all claims, losses or damages arising from:

16.1 Lecxa may temporarily suspend access for non-payment, security risks or misuse.

16.2 Either party may terminate this Agreement for material breach if not remedied within 30 days of written notice.

16.3 Early cancellation fees apply if the Customer terminates during a minimum term.

16.4 On termination:

17.1 The Customer may not assign this Agreement without Lecxa’s written consent.

17.2 Lecxa may assign this Agreement as part of a merger, acquisition, or corporate restructure.

Notices must be delivered to the contact details listed in the Order Form by email or registered post.

If any provision of this Agreement is unenforceable, the remaining provisions remain in full force.

This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

These Terms & Conditions, together with any Proposal, Order Form or agreed addendums, form the entire agreement between the parties and supersede all prior discussions.